RETURNS AND REFUNDS POLICY

Thanks for shopping at Pieced London. Below are the terms and conditions that form our Refunds and Returns Policy.

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and proof of purchase is required.

We do not accept returns on wigs you have requested for the lace to be cut off as the wig is no longer in a sellable condition.

 

Refunds

Once we receive your item, we will notify you that we have received your returned item. Once we have inspected the item, we will immediately notify you of the status of your refund. If your return is approved, we will initiate a refund via your original method of payment. You will receive the credit within 7 working days,  subject to your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Custom Wigs Return Policy

For hygiene purposes, custom wigs are non-refundable. Wigs will be made according to the measurements, styling, and requirements that have been requested. We are not responsible for non-accurate measurements that result in the wig not fitting.

 

If you have any questions on how to return your item to us, please contact us

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